Dispatch and Domestic Orders
Our standard dispatch time in 1-2 days with a delivery timescale of 1-7 working days for orders within Australia. However, Equipad will not be held responsible for any postal/courier delays which would be out of our control. If you wish to cancel your order after it has been dispatched, you will be responsible to follow the normal returns procedure, including the cost of shipment. On receiving delivery of your order, if it is in anyway damaged you must inform us within 48 hours by emailing firstname.lastname@example.org, otherwise, a claim cannot be accepted.
Made to Order Products (Brushing boots)
Please note, brushing boots are made to order, this means the products have to be created before it is received and shipped. We ask you to allow up to 5 weeks before shipment for brushing boots and up to 7 days for merchandise, however, we do try our best to get them shipped sooner. Due to the difference in time delays, if you ordered merchandise and brushing boots together, these items will be sent separately
If you have any concerns about your order timeline, please contact us at email@example.com.
23.7.18 - Our current brushing boots ETA from order confirmation to shipment confirmation is 3 to 6 weeks for orders placed past this date. This is due to a large influx in orders.
All international orders will be posted via DHL or Local post, tracked and signed for service. Delivery timescales will vary, depending on the destination of the order and chosen service. Equipad will not be held responsible for any delays after the parcel has been passed onto a courier. Parcels may be passed onto local couriers within your country which may delay tracking updates. If this is to occur, you must contact your local post office for detailed tracking updates.
*For express services we use DHL worldwide express. Parcels take on average 2 days for most countries. Please understand that shipment delays of a couple days can occur.
Shipping to Saudi Arabia, Qatar and Oman: At present, we only accept PO box addresses for these destination countries. If you wish to ship your item to a personal address within these countries, please contact us for further information
Please note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs.
The item must be returned to us within 14 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 10 days for your account to be credited with a refund. Please note that the refund value will match the price of the product at the time of purchase, less the shipping.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange of same or lesser value, please let us know exactly what you would like your exchange to be. If the exchange is for a product of lesser value, you will be refunded the difference.
For all returns both domestic and International, please address to:
PO Box 1992
NEW FARM, QLD 4005
All return postage is to be paid upfront to the courier service of choice by the customer. We would strongly recommend returning your parcels via a tracking service as it is your responsibility for returning your items back to us. We will only cover the cost of return postage if an item is damaged or faulty, in this case, documentation and receipts must be kept and emailed to firstname.lastname@example.org.
Please note: all items are individually quality checked before they leave our warehouse. In the event of any faulty goods being returned to us, it is at our discretion to refund/replace the item. Equipad will have the final decision on any action taken with regard to this subject. We are unable to accept any item unless it is clean and dry. By placing your order you accept all of the above terms and conditions. These terms and conditions do not affect your statutory rights.