Brushing boots should be hand washed to ensure longevity. Start by brushing off any excess dirt followed by wiping the faux leather surfaces with a damp soapy cloth. Leave in a place out of direct sunlight to dry. Avoid hosing off the boots as this will decrease the quality faster over the lifetime of your boots. Refunds are unable to be provided to boots with scuff marks as their intent is to stop brushing of the horse's legs which causes scuffs. We do our best to provide the highest quality materials and are always working towards creating better products however they aren't indestructible and must be cared for accordingly.