Here at Equipad we love transparency and ensuring our customers fully understand our processes and procedures when ordering from us. All apparel has been carefully curated and designed at Equipads Headquarters in Brisbane, Australia by fellow equestrians like yourself. We are delighted to now be offering numerous new products including, T-shirts, caps and cases, a great addition to the Exclusive Equipad range.
Our USA Supplier
To keep up with supply and demand, we have teamed up with a reputable manufacturer in the USA to create our amazing line of products. Working with our supplier, all merchandise products will be shipped from their USA warehouse straight to your door so when a package shows up addressed from the USA, don't be wary, it's just your goodies finding their way home.
Made to Order - Lead time
All merchandise is made to order meaning there is a 2-7 business day lead time prior to product shipment however 97.66% of orders are shipped within 5 or fewer business days.
We currently offer the following shipping options:
Within the USA
Offering both USPS and DHL options, the standard shipping timeframe is 2-5 days with express options like priority mail also available. Your shipping price will be calculated at checkout
Everywhere outside of the USA
Offering both tracked and non-tracked parcels across all countries outside of the USA. Your shipping price will be calculated at checkout. The standard shipping ETA is dependant on each country, however, is typically about 10 to 15 days.
Please note: we highly recommend choosing the tracked option.
If your product is defective, misprinted, damaged or lost in transit, you must notify us as soon as you become aware. You can notify us by sending an email with your order number and full name to firstname.lastname@example.org and we promise to get it fixed for you as soon as possible. You have 14 days after delivery to submit a return notice.
You may notice a different colour name on your product than what you ordered this is because we've given them fresh new names so unless your items colour doesn't match what you ordered (for example, you ordered a blue shirt but got a red shirt instead), there's no need to worry!
We hope you enjoy your new apparel!
If you happen to have any issues with your order, please don't hesitate to contact us at email@example.com and we will resolve it for you as soon as possible.
We hope you enjoy our new line of merch! Don't forget to share your photos by tagging us @Equipad and #MyEquipad to be featured on our socials.